Return & Refund Policy

At Lumilayer, we strive to ensure our customers receive the best quality products. While we state on our product pages that a full refund is available if you are not satisfied*, this is subject to the strict terms and conditions outlined below.

Please read this policy carefully before making a purchase.

1. What Qualifies for a Return or Refund?

The asterisk (*) on our “Satisfaction Guarantee” indicates that returns and refunds are strictly limited to cases of major product defects or transit damage.

We do not accept returns or issue refunds for:

• Change of mind after the product is delivered.
• Subjective dissatisfaction (e.g., “I don’t like how it looks,” or “I expected something else”).
• Minor variations in color or appearance due to screen display settings.
• Damages caused by the customer after delivery.

To qualify for a refund or replacement, the item must have a severe manufacturing defect or must have arrived physically broken/damaged.

2. How to Request a Refund / Return

If you receive a defective or damaged product, you must raise a request strictly via email. No refund requests will be entertained via social media DMs or phone calls.

Step 1: Email us at [lumilayer] within 48 hours of receiving the delivery.

Step 2: Your email must include:

• Your Order ID and Full Name.
• A detailed explanation of the major defect or damage.
• Clear photo and video evidence of the damaged product. (Note: An unboxing video is highly recommended and may be required to prove the item was damaged in transit).

3. Evaluation and Final Decision (Sole Discretion)

Once we receive your email and evidence, our quality check team will evaluate your claim.

Please note: Lumilayer reserves the absolute and sole right to accept or reject any return, replacement, or refund request. Approval is entirely at our discretion. If our team determines that the defect is minor, self-inflicted, or does not qualify as a major manufacturing fault, the refund request will be rejected. Our decision in this matter will be final and binding.

4. Approved Refunds & Return Shipping

If your refund or replacement request is approved by our team:

• We will provide you with instructions on how to return the product to us. The product must be returned in its original packaging with all accessories included.
• Upon receiving the returned item, we will conduct a final physical inspection.
• If the defect matches your email claim, we will initiate your refund to your original payment method (or bank account for COD orders) by approximately 5 to 7 business days.

5. Order Cancellations

Orders can only be canceled if they have not yet been dispatched from our warehouse. Once an order is shipped or an AWB (tracking number) is generated, it cannot be canceled under any circumstances.