Last Updated: 29/07/2026
At Lumilayer (https://lumilayer.shop), we are committed to delivering your orders as quickly and safely as possible. Please review our shipping policies below.
1. Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive another notification when your order has been shipped.
- Please note that during high-volume periods (such as festivals, sales, or holidays), order processing may take slightly longer.
2. Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout before you make a payment.
- [Optional: Delete if not applicable] We offer FREE standard shipping on all prepaid orders over ₹[Insert Amount].
3. Estimated Delivery Times & Delays
- We partner with top-tier courier services to ensure timely delivery of your products. Generally, domestic orders are delivered within 3 to 7 business days depending on your location.
- Important: All delivery times provided by Lumilayer are estimates only. While we make every effort to ensure your order arrives within the estimated timeframe, exact delivery dates are not guaranteed.
- Orders may get delayed due to factors completely out of our control, including but not limited to: severe weather conditions, natural disasters, courier network strikes, unexpected logistical issues, or remote delivery locations.
- Lumilayer is not liable for any delays in delivery by the courier company.
4. Shipment Tracking
- Once your order is dispatched, you will receive a shipping confirmation email or SMS containing your AWB (tracking number) and a link to track your package.
- Please allow up to 24 hours for the tracking portal to update with your shipment’s live status.
5. Cash on Delivery (COD) and Partial COD Orders
- For full Cash on Delivery (COD) or Partial COD (Advance Payment) orders, the remaining balance must be paid in full to the delivery executive before the package can be handed over or opened.
- Please ensure someone is available at the provided delivery address to receive the package and make the payment.
6. Incorrect Address / Undeliverable Packages
- Customers are responsible for providing complete and accurate shipping addresses (including Pincode and valid mobile numbers).
- If a package is returned to us (RTO) because the address provided was incorrect, incomplete, or the customer was unavailable to receive the package after multiple attempts, any re-shipping charges will be borne by the customer.
7. Contact Us
If your order has significantly exceeded the estimated delivery time, or if you have any questions regarding your shipment, please contact us:
- Email: lumilayer@gmail.com
- Phone: _917499552405